Conversational AI Platform Named by Frost & Sullivan as a Leader in Innovation and Growth in Patient Engagement and Operational Efficiency
SANTA CLARA, California, December 12, 2024–(BUSINESS FEED)–SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced that its conversational AI platform Amelia has been named a Leader in Frost Radar™ 2024: Enterprise Conversational AI in Healthcare.
According to Frost & Sullivan, the healthcare enterprise conversational AI market will reach $2.34 billion by the end of 2027, growing at a CAGR of 17.2%. The report analyzed more than 100 enterprise conversational AI solution providers in the voice and chatbot segments of this industry and identified 14 organizations as market leaders. SoundHound AI has been recognized as a leader in innovation and growth for its advanced capabilities to transform healthcare operations.
Leveraging sophisticated natural language processing, natural language understanding, and large, fine-tuned language models, SoundHound’s Amelia conversational AI platform enables dynamic, context-rich interactions that improve customer engagement. patients, streamline administrative workflows and improve employee support. For patients, the platform offers solutions such as scheduling and managing appointments, pre-registration, medication refills, and finding locations or doctors across multiple channels – thus offloading work from medical centers. calls and scheduling employees. The solution also supports employees by responding to common service and support requests, including IT support.
“SoundHound’s conversational AI platform stands out for its exceptional performance on innovation and growth indices, thanks to its strong innovation pipeline and an intelligent focus on administrative and operational processes for healthcare organizations. health,“ said Nitin Manocha, senior industry analyst at Frost & Sullivan. “With SoundHound’s recent acquisition of Amelia, the company now ranks among the largest publicly traded conversational AI companies. By integrating SoundHound’s advanced voice AI capabilities into Amelia’s enterprise platform, the company has a tremendous opportunity to unlock more complex use cases and drive real value in the healthcare industry . »
“We believe AI agents will enable more efficient and meaningful interactions for patients, customers and employees, meeting them where they prefer, whether through voice, chat or other interaction channels . » said Michael Anderson, Corporate Executive Vice President at SoundHound AI. “Healthcare, in particular, stands to benefit significantly from the growing capabilities of advanced conversational AI, improving experiences and outcomes for all.”