Consumers who purchased tickets from StubHub during a three-day period last May may be eligible for refunds.
The Federal Trade Commission (FTC) recently filed a lawsuit against StubHub, alleging that the company concealed mandatory fees during the checkout process, thereby failing to present the accurate ticket prices for live events. As a result of this case, StubHub has agreed to pay $10 million in refunds to those affected.
To qualify for a refund, individuals must have bought tickets for a live event within the United States on StubHub between May 12 and May 14, 2025.
Affected customers do not need to take any action to receive their refunds. According to FTC consumer alerts, StubHub will initiate automatic refunds for eligible fees within 90 days and will provide an email notice containing additional contact information.
Details regarding which specific fees will be refunded and the amount each consumer can expect have not yet been released.
This case is part of a wider FTC initiative aimed at combatting unfair and misleading fees in both the ticketing and short-term rental sectors. Rules established last May require sellers to clearly display all mandatory fees upfront, rather than hiding them until the final checkout stage, a practice commonly referred to as “drip pricing.”
Examples of fees that must now be included in the total price encompass mandatory resort fees at hotels, cleaning fees for vacation rentals, and fees related to online live-event ticket purchases. Misrepresentations, such as charging an “environmental fee” without effectively utilizing the funds for sustainability efforts, may also violate FTC regulations.
Companies are permitted to exclude government charges, shipping fees, and costs associated with optional goods or services that consumers can choose to add. However, these excluded fees must be clearly displayed alongside the final payment amount prior to prompting payment.
Consumers who suspect that another company is in violation of these fee disclosure rules are encouraged to report this to the FTC at ReportFraud.ftc.gov.