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Home » Next-generation AI agents are revolutionizing the customer experience
AI in Finance

Next-generation AI agents are revolutionizing the customer experience

4 Mins Read
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We recently published a list of 15 AI news that shakes up Wall Street. In this article, we’ll take a look at where Five9, Inc. (NASDAQ: FIVN) stacks up against other AI news shaking up Wall Street.

US President Joe Biden met with Chinese President Xi Jinping at the APEC summit in Lima, Peru on November 16. According to the White House, the two men reached an agreement affirming that humans, not artificial intelligence, should make decisions on the use of technologies. nuclear weapons.

“Both leaders affirmed the need to maintain human control over the decision to resort to nuclear weapons. The two leaders also stressed the need to carefully consider potential risks and develop AI technology in the military domain in a careful and responsible manner.

ALSO READ: 15 AI News You Need to Read Today And 15 AI News That Broke the Internet

This agreement marks a revolutionary step in resolving two complex and difficult subjects: nuclear weapons and artificial intelligence. However, it remains unclear whether the two countries will hold further discussions or actions on the issue.

Meanwhile, Xi on Saturday pledged to work with the new US administration of Donald Trump as he held his final talks with outgoing President Joe Biden on various issues. Xi acknowledged the “ups and downs” between the countries following Trump’s election.

“China’s goal of a stable, healthy and lasting China-US relationship remains unchanged. China is ready to work with the new US administration to maintain communication, expand cooperation and manage disputes.

Other pioneering news: a new artificial intelligence program developed by Washington State University. It appears that it can detect signs of serious illnesses more accurately and more quickly than trained human researchers.

According to scientists, patients can receive the results of their mammogram or MRI within an hour. Professor Michael Skinner from Washington State further reveals that the process can be done in minutes and patients do not have to wait hours or days for their doctor to analyze their image on the MRI.

“You can take that image, run it through this type of program, and it can tell you exactly where the anomalies are. But it (the AI ​​model) should still be trained every time.

For this article, we selected AI stocks by looking through news articles, stock analyses, and press releases. These stocks are also popular among hedge funds.

Why are we interested in stocks that hedge funds are piling into? The reason is simple: our research has shown that we can outperform the market by imitating the stocks selected by the best hedge funds. Our quarterly newsletter strategy selects 14 small- and large-cap stocks each quarter and has returned 275% since May 2014, beating its benchmark by 150 percentage points (see more details here).

Five9, Inc (FIVN) Expands AI Suite: Next-Generation AI Agents Revolutionize Customer Experience
Five9, Inc (FIVN) Expands AI Suite: Next-Generation AI Agents Revolutionize Customer Experience

An IT engineer working on a laptop while planograms for a cloud-based virtual contact center platform appear on the monitor.

Market capitalization: $2.85 billion

Five9, Inc. (NASDAQ: FIVN) offers intelligent cloud software for contact centers. The company leverages artificial intelligence and machine learning to improve customer interactions, improve agent productivity, and increase operational efficiency.

On November 13, Five9, Inc. (NASDAQ: FIVN) announced the expansion of its Five9 Genius AI Suite, a comprehensive product suite for tailoring AI applications to business CX (customer experience) needs in the GenAI era. The expansion includes the launch of Five9 AI Agents, the next generation of Five9 Intelligent Virtual Agents (IVAs) that incorporate generative AI. These agents will enable businesses to create chat and voice bots, integrating human-like conversation with the speed and insight of AI.

“Five9 AI Agents has been in development for some time now and we are excited to offer this functionality to our customers. We’ve invested a lot of energy into harnessing the allure of the AI ​​generation, like highly conversational bots, and making them enterprise-grade with controls, data integrations, and our Trust Dial. By using AI agents, businesses can easily scale personalized customer interactions, optimize self-service, and reduce reliance on human agents.

Overall, FIVN ranks 13th on our list of AI news shaking Wall Street. While we recognize the potential of FIVN as an investment, our conviction lies in the belief that certain AI stocks hold more promise in terms of higher returns and in a shorter time frame. If you’re looking for an AI stock that’s more promising than FIVN but is trading at less than 5x earnings, check out our report on cheapest AI stock.

READ NEXT: 8 Best Wide Fluke Stocks to Buy Now And 30 Most Important AI Stocks According to BlackRock.

Disclosure: None. This article was originally published on Initiated Monkey.

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Bluecopa Raises $7.5 Million to Transform Financial Processes with AI

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Bluecopa Raises $7.5 Million to Transform Financial Processes with AI

January 13, 2026

C3 AI Explores Sale Following CEO Exits and Other Speculations

January 12, 2026

The UK financial industry is increasingly focusing on skills in AI, data, and compliance for recruitment.

January 12, 2026
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