Conversational artificial intelligence (AI) — using machine learning to facilitate natural language conversations between humans and machines — continues to make inroads in the financial services industry.
In a press release published Wednesday (October 23), Kasisto announced some management changes, naming Lance Berks as CEO and Don Layden as executive chairman of its board of directors.
“Berks is a seasoned leader in the conversational AI space, with a proven track record of scaling early-stage and high-growth AI companies,” the release said.
He was previously a member of the leadership team of an enterprise AI software company. Amélie. According to the release, Berks was responsible for strategy, partnerships and global delivery. Before Amelia, he was senior vice president of conversational AI at Kore.ai.
Berks made this statement in the release regarding his new role: “Kasisto is uniquely positioned at the intersection of generative AI and financial services, delivering transformational automation for the banking industry. Now is the time to accelerate growth through greater innovation and an unwavering commitment to delivering great customer and employee experiences. in the name of our customers. »
Co-founder of Kasisto Zor GorelovWHO had served as CEO of the company, will transition to a senior advisor role while remaining a “significant shareholder” of the company.
Gorelov expressed confidence in Berks’ leadership abilities in the press release: “Kasisto is entering an exciting and transformative phase, and Lance is the ideal leader to move the company forward. His unwavering commitment to building strong customer relationships, delivering cutting-edge innovations, and leading teams with a clear, shared vision makes him the ideal fit.
The release said the company secured Series D funding in September, raising $90 million. “With innovative AI technology, a world-class team and strong financial backing, I consider myself fortunate to join Kasisto at a pivotal time,” said Berks.
In the ever-changing world of AI and connected technology economyvoice features East a growing field. For example, PYMNTS reported that Meta and OpenAI are refining e-commerce with new AI voice capabilities to improve customer experience. There is also an AI-powered personal assistant specifically for sellers on the Walmart Marketplace.
