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Washington State’s MultiCare Health System is the first health system to test a new generative AI tool to streamline calls mid-revenue cycle, according to AI technology company Xsolis.
Technology is used to create and submit appeal letters, saving administrative time and ensuring health plan appeal deadlines are met.
WHY IT IS IMPORTANT
Ultimately, hospitals are reimbursed more quickly, Xsolis said.
Streamlining documentation in the revenue cycle alleviates clinical burden and saves money.
MultiCare Health System has partnered with Xsolis’ AI platform to improve operational and clinical efficiencies since 2017, increasing case review times by 150% and saving more than $8 million, Xsolis said .
THE BIGGEST TREND
MultiCare began working with Xsolis in 2017 and is the first health system to pilot Xsolis’ generative AI tool.
A recent Harris poll estimates that clinicians spend about 28 hours per week on administrative tasks, including nearly nine hours per week on documentation, the company said.
Xsolis, headquartered in Franklin, Tennessee, said its new generative AI solution and existing predictive AI models have saved health systems and health plans more than $1.5 billion. dollars.
MultiCare Health System, based in Tacoma, Washington, is a nonprofit health care organization with 13 hospitals.
ON THE FILE
“Through our continued partnership with Xsolis, we have reduced administrative tasks, improved payer relationships and established a successful track record of operational and financial improvements,” said Debbie Schardt, assistant vice president of revenue cycle and utilization management at MultiCare Health System. “Xsolis’ enhanced generative AI capabilities will build on our successes in critical areas including reducing burnout, improving job satisfaction, and generating financial savings for the organization.”
Email the writer: SMorse@himss.org