McDonald’s announced a multi-year extension of its partnership with artificial intelligence company Cognizant, first signed in 2017. According to the companies, McDonald’s will leverage Cognizant’s technology to improve workforce efficiency. work and operations supporting the global financial systems and human capital of the chain. management, including payroll processing, franchise management, data management and legal applications.
McDonald’s will use products such as Cognizant’s Skygrade, a cloud and edge management platform designed to help businesses move to cloud-native systems, and Neuro IT, which automates IT functions.
“Cognizant has been an invaluable partner in helping us streamline our enterprise applications in key markets and continue our journey to the cloud,” said JT Scott, vice president of global technology products and platforms at Cognizant. McDonald’s company, in a press release. “Cognizant brings a rich history to our business and deep expertise in global financial and relationship systems that has allowed us to focus on our core mission of delivering delicious food and exceptional customer experiences. The next few years will undoubtedly bring exciting advancements as we continue our collaboration. to embrace new technologies and innovation.
Cognizant, founded in 1994 and since grown into a global company with several different products, operates across 20 different industries, including banking, healthcare, retail and manufacturing.
“We are delighted to extend and expand our partnership with McDonald’s through this crucial agreement. Our collaboration has enabled the transformation of a traditional enterprise into a modern, cloud-based enterprise, delivering exceptional value,” said Cognizant Senior Vice President and Business Line Head. consumer business unit Anup Prasad said in a statement. “The continuation of this partnership demonstrates our mutual commitment to leveraging technology and driving business success. We look forward to leveraging Cognizant’s differentiated platforms, such as Cognizant Neuro IT Operations and Skygrade, for greater observability, reliability and agility at McDonald’s.
The partnership between McDonald’s and Cognizant was initially concluded early 2017 with Riyadh International Catering Corporation, which owns and operates nearly 200 restaurants in Saudi Arabia. This extension comes a little more than a year after the leaders shared their “Scan the arches» plans during Investor Day to modernize the brand and accelerate growth. At the event, Brian Rice, global chief information officer, said the company’s technology platforms have become more fragmented, complex and inconsistent. In response, McDonald’s built three new platforms: one for customers, one for restaurants and one for the company.
“Together, they will enable us to operate in an increasingly digital world,” Rice said, adding that the company’s expansion of Google Cloud into its restaurants will unlock cost-saving opportunities, drive experiences customer more consistent and will “reduce the complexity of processes”. crew members.
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