Omilia and Connex Strengthen Partnership with Certification as Implementation Partner

Athens, Greece – Omilia, a global leader in conversational AI (CAI), and Connex, a transformative provider of customer experience solutions, are excited to announce a significant milestone in their collaboration. Connex has officially been certified as an Omilia Certified Implementation Partner (CIP), marking a formal recognition of more than five years of successful partnership.

Impact of the Partnership on Customer Experience

Since the inception of their partnership, Omilia and Connex have worked together to deploy advanced conversational AI solutions, particularly within the financial services sector. Their joint efforts have enabled banks and financial institutions to modernize customer service operations, streamline processes, and enhance security, all while delivering more natural, human-like interactions through the Omilia platform.

Significance of the Certification Program

Omilia’s Certified Implementation Program represents the pinnacle of partner excellence, requiring extensive training and certification. Connex’s achievement of this certification highlights their technical proficiency, deep understanding of conversational AI, and their proven track record in delivering impactful solutions at scale.

Benefits for Financial Institutions

The partnership has significantly impacted financial institutions, allowing Connex to leverage Omilia’s cutting-edge technology to elevate customer satisfaction and reduce operational costs. This is particularly crucial in the highly competitive and regulated financial landscape, where customer expectations and compliance requirements are continually evolving.

Leadership Insights

“Connex has been a trusted partner for years, demonstrating substantial implementation experience,” remarked Dimitris Vassos, CEO and co-founder of Omilia. “Their team’s deep expertise, especially in financial services, paves the way for more organizations to harness the benefits of conversational AI. We anticipate many more successful projects together.”

Future of the Partnership

Bart Markandaier, COO at Connex, added, “This certification underscores the transformative results we have achieved together over the past five years. We have successfully introduced next-generation conversational AI to major banks, enhancing their customer experience and operational efficiency.”

Unmatched Expertise and Technology Integration

With the status of Certified Implementation Partner, Connex clients will benefit not only from expert implementations but also from access to Omilia’s world-class technology tailored to meet the specific needs of heavily regulated sectors like finance, where service quality and security are paramount.

About Omilia

Omilia stands as a leader in customer service transformation powered by AI. Its native conversational AI platform revolutionizes customer engagement by automating interactions precisely, empowering agents in real-time, and delivering tailored, personalized experiences across all channels. With over two decades of AI innovation, Omilia enables companies to achieve measurable results like lower costs, enhanced efficiency, and exceptional customer satisfaction.

About Connex

Connex excels in transforming customer experience through integrated communication solutions. With deep expertise in system integration and AI-driven technologies, Connex helps organizations unlock intelligent, personalized interactions across every customer touchpoint. The partnership with Omilia enriches Connex’s offerings, providing innovative customer experiences, especially in high-stakes sectors such as banking and government.

Media Contacts

For more information, please contact:

Lisa Grantham
Marketing Director, Omilia
info@omilia.com

Cheima Barhoumi
Marketing Specialist, Connex Telecommunications
info@connex.com